Complaints and Feedback
We welcome your feedback
At Emerge Women & Children’s Support Network, we are committed to providing safe, respectful and high-quality support.
We welcome feedback, compliments and complaints from anyone who interacts with our organisation. Your feedback helps us learn, improve and strengthen the way we support women and children.
Sharing feedback or making a complaint
You can contact us at any time to share feedback, raise a concern or make a complaint.
You can do this by:
- Completing a contact form on our website
- Emailing us via communications@emergesupport.org.au
- Speaking with a staff member (if you are currently engaged with our service)
You are welcome to remain anonymous if you prefer.
Your safety and wellbeing
We understand that raising a concern can feel difficult, particularly if you have experienced trauma.
We will:
- Listen with respect and without judgement
- Take your concerns seriously
- Respond in a way that prioritises your safety and wellbeing
If you are currently receiving support from us, sharing feedback will not affect your access to services.
How we respond
When you make a complaint, we will:
- Acknowledge your concern as soon as possible
- Review the information carefully
- Respond within a reasonable timeframe
In some cases, we may need to seek further information or take additional time to ensure your concern is addressed appropriately.
Confidentiality and privacy
We will handle your feedback confidentially and inline with our privacy and confidentiality policies.
There may be times when we are required to share information, for example if there is a risk of harm to you or others, or where required by law.
If you are not satisfied
If you are not satisfied with our response, you can request that your complaint be reviewed.
You may also choose to contact an external body for further support or advice.
Contact us
To provide feedback or make a complaint, please contact us via our website or general enquiries email at communications@emergesupport.org.au.
We are committed to continuous improvement and value every opportunity to learn from the people and communities we work alongside.